Privacy Policy
This Privacy Policy ("Policy") is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and constitutes an electronic record under Section 2(t) of the Information Technology Act, 2000. It is generated by a computer system and does not require a physical or digital signature.
By visiting destore.co.in or making a purchase, you expressly agree to be bound by this Policy. If you do not agree, please discontinue use of the website immediately.
1. Introduction
The online store destore.co.in ("Website" / "Online Store") is owned and operated by Durga Emporium, a retail business having its place of business in Nagpur, Maharashtra, India.
This Policy explains how Durga Emporium collects, stores, uses, processes, and discloses personal information provided by users of the Website. It is binding on every user of the Website. Durga Emporium reserves the right to refuse services to any user who does not accept or violates the terms of this Policy.
Durga Emporium reserves its right to change, amend, or revise this Policy at any time, with or without prior notice. Continued use of the Website after any such revision constitutes your acceptance of the revised Policy. Users are advised to review this page periodically.
2. Information We Collect
"User Information" refers to any personal data that can be used to uniquely identify or contact you. The user has the option not to provide User Information if they do not wish to avail the specific service for which it is required. The categories of information we may collect include:
- Identity Information: Full name, username, or similar identifiers used to create and manage your account.
- Contact Information: Email address, mobile number, billing address, and delivery address.
- Financial Information: Payment method details such as card type and last four digits; full card data is never stored on our servers and is processed exclusively via PCI-DSS compliant third-party payment gateways.
- Transaction Data: Order history, products purchased, delivery status, return and refund records.
- Technical Data: IP address, login credentials (hashed), browser type and version, device type, operating system, time zone, and session data.
- Usage / Behavioural Data: Pages visited, products viewed, search queries entered on the Website, links clicked, and session duration.
- Communication Data: Messages, queries, feedback, reviews, or complaints submitted to us by phone, email, or contact forms.
- Survey / Contest Data: Contact information and demographic details (such as city, age group, or purchase preferences) if you voluntarily participate in surveys, contests, or promotional offers.
- URL & Referral Data: The URL of the website from which you arrived and the URL you navigate to when you leave our Website.
If you are providing User Information on behalf of any company, institution, or organisation, you confirm that you are duly authorised by such entity to do so.
3. How We Collect Your Information
We collect User Information through the following methods:
- Direct Interactions: When you register an account, place an order, fill in forms, write a review, participate in an offer or contest, or contact our customer support.
- Automated Technologies: When you browse the Website, we automatically collect technical and usage data using cookies, web beacons, server logs, and similar technologies.
- Third-Party Sources: We may receive data from payment processors, logistics partners, analytics providers (such as Google Analytics), and advertising networks.
Durga Emporium may conduct periodic internal reviews of data and security measures on the Website to check for vulnerabilities. We keep a prior version of your profile data in our records whenever you update your User Information.
4. Use of Your Information
User Information is primarily used to facilitate a better, customised, and convenient use of the Website's services. Specifically, we use your information to:
- Process and fulfil your orders, including payment, delivery, and handling of returns or refunds.
- Create, manage, and maintain your user account on the Website.
- Respond to your queries, requests, complaints, and customer support tickets.
- Communicate order confirmations, invoices, shipping updates, and delivery notifications.
- Verify your identity and authenticate offers, deliveries, or transfers of benefits.
- Detect, prevent, and investigate fraud, abuse, or unauthorised access to the Website.
- Improve and personalise the Website's content, product recommendations, and overall user experience.
- Send promotional emails, offers, and newsletters - only if you have opted in. You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by notifying our customer care team.
- Administer and improve the Website's technical performance and security.
- Inform you of changes to our Terms of Use, this Policy, or the Terms and Conditions of Sale.
- Display personalised advertisements, products, and offers on the Website based on your browsing and purchase history.
- Comply with applicable Indian laws and legal obligations.
5. Disclosure & Sharing of Information
Durga Emporium does not trade, rent, or sell your User Information to third parties for their independent marketing purposes. We may share your data only in the following circumstances:
- Delivery Partners: Third-party logistics and courier companies engaged to deliver your orders to you.
- Payment Processors: Secure payment gateway providers (e.g., Razorpay, PayU, or similar) for processing your transactions.
- Technology Service Providers: Third-party vendors contracted to maintain, repair, or provide technical support for the Website - including hosting, email/SMS service providers, and analytics platforms. These parties are bound by confidentiality obligations.
- Legal Compliance: If required by applicable law, a court order, government authority, or regulatory body operating under Indian law.
- Protection of Rights: Where disclosure is necessary to enforce our Terms of Use or to protect the rights, property, or safety of Durga Emporium, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your data may be transferred as part of that transaction.
- Aggregated Data: We may share anonymised, aggregated statistics about Website usage with partners or the public - this data will never identify individual users.
We may also disclose User Information if required to do so in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, notices, or other legal processes.
The contents posted by you on the Website - such as reviews, ratings, or comments - may be public and searchable on the internet. Durga Emporium cannot guarantee that other users or third parties have not made copies of such information.
6. Cookies & Tracking Technologies
Durga Emporium uses cookies and similar tracking technologies to enhance your experience. A "cookie" is a small text file placed on your device by websites you visit. The types of cookies we use include:
- Strictly Necessary Cookies: Essential for the Website to function - including shopping cart, secure login, and checkout.
- Performance / Analytics Cookies: Used to understand how visitors use the Website, so we can improve it (e.g., Google Analytics).
- Functional Cookies: Remember your preferences such as saved address, language, or recently viewed products.
- Marketing / Targeting Cookies: Used to display personalised advertisements based on your browsing behaviour, only with your consent.
By using the Website and accepting cookies when prompted, you agree to our use of User Information collected through those cookies. You can set your browser to notify you when a cookie is sent, or disable cookies entirely. However, disabling cookies may affect the Website's functionality, including your ability to complete purchases or log in to your account.
7. Security
Durga Emporium implements standard technical and organisational security measures to protect User Information against unauthorised access, loss, misuse, or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Payment data processed through PCI-DSS compliant gateways - we do not store full payment card numbers.
- Periodic internal security reviews and vulnerability assessments of the Website and its data handling processes.
- Access controls to ensure User Information is available only to authorised personnel.
Important: While we take all reasonable precautions, no method of data transmission or electronic storage is 100% secure. The internet is not an entirely secure environment and Durga Emporium cannot guarantee absolute security of User Information. Users are advised to keep their account passwords confidential and to log out of their account after each session to prevent unauthorised access.
If you are provided with an identification code, password, or any security credential, you are solely responsible for maintaining its confidentiality. Durga Emporium is not responsible for any loss or damage arising from your failure to protect these credentials. Durga Emporium reserves the right to disable any account credentials at any time if the user is found to have violated our Terms of Use or any Policy.
8. Data Retention
User Information resides in Durga Emporium's database for a period of time even after you cease to use or access the Website. We retain personal data only as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements. Specifically:
- Order and transaction records are retained for a minimum of 7 years as required under Indian tax, accounting, and regulatory laws.
- Account data is retained for as long as your account is active or as needed to continue providing services to you.
- Marketing and communication preferences are retained until you withdraw consent or request deletion.
- User Information may be stored and processed in countries outside India by trusted third parties engaged for legitimate service delivery. In such cases, Durga Emporium endeavours to ensure data is handled in compliance with applicable Indian laws.
9. Your Rights
Subject to applicable Indian law, you have the following rights regarding your User Information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request erasure of your personal data where we no longer have a lawful basis to retain it.
- Right to Opt-Out of Marketing: Withdraw consent to receive promotional communications at any time, without affecting the lawfulness of prior processing.
- Right to Portability: Request transfer of your data in a machine-readable format, where technically feasible.
- Right to Object: Object to the processing of your data for direct marketing or profiling purposes.
To exercise any of these rights, please contact us at destore024@gmail.com. We will acknowledge your request within 48 working hours and resolve it within 30 days. Please note that the user shall not assign any rights or obligations under this Policy to any third party.
10. Third Party Websites & Links
The Website may contain links to third-party websites, payment portals, social media platforms, or embedded advertisements. Durga Emporium is not responsible for the privacy practices or content of such third-party sites. These linked websites are not under our control and Durga Emporium expressly disclaims all liability associated with their content and practices.
Display of any third-party advertisement on the Website does not constitute an endorsement or promotion of any product or service by Durga Emporium. When you click on an advertisement link, the relevant third-party advertiser may assume you meet the targeting criteria used to display that ad.
Durga Emporium is not responsible for any direct or indirect communication made by third-party websites or advertisers to users, including via telephone, email, mobile phones, or other channels. We encourage you to review the privacy policy of every external website you visit.
11. Children's Privacy
The Website is intended for use by adults only (persons aged 18 years and above). Durga Emporium does not knowingly collect or solicit personal information from minors. If you are a minor, you may browse the Website but should not register, make a purchase, or submit any personal information to us without the supervision and consent of a parent or legal guardian.
If we discover that we have inadvertently collected personal information from a minor without parental consent, we will take prompt steps to delete such data. Parents or guardians who believe their child has provided us with personal information are requested to contact us at destore024@gmail.com immediately.
12. Updates to this Policy
Durga Emporium reserves its right to change, edit, amend, modify, review, or substitute this Policy from time to time, with or without notice. When material changes are made, we will update the "Last Updated" date at the bottom of this page and, where appropriate, notify users by email or via a prominent notice on the Website.
Your continued use of the Website following the posting of a revised Policy constitutes your acceptance of the revised terms. We recommend reviewing this page on each visit to stay informed of our current data practices.
13. Governing Law & Jurisdiction
This Policy is governed by and construed in accordance with the laws of India, including but not limited to:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Consumer Protection Act, 2019
- The Digital Personal Data Protection Act, 2023 (as and when applicable provisions come into force)
Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in Nagpur, Maharashtra, India. This Policy is to be read in conjunction with the Website's Terms of Use and Terms and Conditions of Sale.
14. Questions and Contact Information
If you would like to correct, amend, or delete your personal information, or have any questions or concerns about this Privacy Policy or our data practices, please contact us. All complaints will be acknowledged within 48 working hours and resolved no later than 30 days from the date of receipt.
For any privacy-related queries, data requests, or concerns, we're here to help.